FAQ
Got Questions? Find Answers to Your Queries!
Frequently Asked Questions
Here, you’ll find answers to frequently asked questions about our services, including insurance coverage, rental terms, pick-up and drop-off locations, pricing, and more. Get all the details you need for a hassle-free journey with our tuktuks. If you have any FAQs, we will help you with everything you need to know.
What does your insurance cover?
Our tuktuks are equipped with all-inclusive insurance that provides protection for both tuktuk and other vehicles in the event of damage. This insurance also includes coverage for personal injuries sustained by you and your passengers (at local government hospitals), and third parties (refer to the diagram).However, we recommend getting your own Travel Insurance to cover scenarios like transportation to your home country for medical reasons and treatment in private hospitals, as our insurance doesn't include this.
What about my driving licence?
To drive a tuktuk in Sri Lanka, you need a Sri Lankan Recognition Permit with the “3-wheel” endorsement on it. We can obtain this by using your regular national driver’s license or your International Driving Permit (IDP) if you have a B/C endorsement on it. Once you pay the $40 fee (per license), all you have to do is to fill out the license form link which comes along with the booking confirmation email and submit it to us. Your tuktuk driving permit will be ready for you when you arrive in Sri Lanka. It’s a simple process, so don’t worry! Yes, of course. Just let us know 02 days before you drop off and and our driver will come to your hotel and pick up the tuktuk. Please note that there are location charges involved.
For Cambodia, you’ll need a 1949 International Driving Permit (IDP)—your golden ticket to the open roads. Don’t forget to carry it along with your original driving license from home! In Cambodia, tuktuks fall under Category B (cars) of your IDP.
Can I drop the tuktuk to a different location?
Can I pick up the tuktuk from a different location?
What is included in the rental price?
- Quality tuktuks rented from locals to boost their income
- Comprehensive third party insurance
- Locally approved licence if applicable (Sri Lanka)
- Comprehensive driving lesson
- Unlimited km’s
- Flexible pick-up, drop-off locations and extensions
- Wear and tear repairs covered while you are on the road
- Comprehensive road kit to make your trip more comfortable
- Membership at the Automobile Association of Ceylon (Sri Lanka)
- Integrated digital map with over 1000 location to make your trip unique!
Why do you have different prices for less than 4 days?
Our prices vary based on the rental duration: the longer you book, the lower the cost. Short-term rentals incur higher charges because they offer less attractive value propositions for our tuktuk owners. These increased rates for brief rental periods are passed on to our tuktuk owners accordingly.
What happens if my tuktuk gets stolen?
What happens if my accessories get stolen?
Do I need to pay in advance to secure my booking?
Certainly! Following our social business model, we require confirmation of your payment before proceeding with renting your tuktuk from one of our exceptional local suppliers.
Do I get a refund if I need to cancel?
Please refer to our RENTAL TERMS SUMMARY for cancellation information.
Do you accept credit cards?
Yes! You can make payments securely through our credit card payment gateway (Stripe) or via PayPal. If you prefer to pay by credit card through PayPal, simply proceed to the PayPal payment page and select 'Pay by Credit Card' at the bottom (refer to the image below). Please note that this feature may not be available in all countries.
I want to take the train between Kandy and Nuwara Eliya. Is this possible with my tuktuk?
Yes! We have a contact who can drive your tuktuk in either direction between Kandy and Nuwara Eliya while you take the famous train trip. Get in touch with us when you book to arrange this. Train tickets also book out well in advance, so make sure you get your ticket early!
