What does your insurance cover?

Our Tuktuks come with comprehensive insurance which covers you for damage to your tuktuk and other vehicles. It also covers personal injury to you, your passengers, and 3rd parties (see diagram). We still recommend you have your own Travel Insurance in case of a mishap – flying you to hospital in your own country isn’t covered. If you are looking for travel insurance which covers you driving a tuktuk, check out our comprehensive comparission blog about it here (bear with us, its under construction).

 

Can I drop the tuktuk to a different location?

Yes! We have a number of options listed in the booking form. If your preferred drop off destination is not listed, send an email to hello@tuktukrental.com and we will give you a price for dropping off there. The price for dropping off outstation covers a return trip for one of our drivers to collect the vehicle and an extra day rental.

 

Can I pick-up the tuktuk from a different location?

We prefer for all pickups to happen from our office in  Mount Lavinia (Colombo, Sri Lanka) or Kochi (Kerala, India). This gives us the opportunity to give you a very thorough driving, maintenance and road safety lesson in the comfort of our local streets and with our extremely knowledgable full-time employees.

In some circumstances, we can make exceptions to this rule. Please send an email to hello@tuktukrental.com with your specific request and we will try our best to accommodate your request.

 

What is included in the rental price?

  • Quality tuktuks rented from locals to boost their income
  • Comprehensive third party insurance
  • Locally approved licence if applicable (Sri Lanka)
  • International Drivers Permit (optional)
  • Comprehensive driving lesson
  • Unlimited km’s
  • Flexible pick-up, drop-off locations and extensions
  • Wear and tear repairs covered while you are on the road
  • Comprehensive road kit to make your trip more comfortable
  • Membership at the Automobile Association of Ceylon (Sri Lanka)
  • Integrated digital map with over 1000 location to make your trip unique!

 

Why do you have different prices for less than 4 days?

We charge more for shorter term rentals because the value proposition for our tuktuk owners isn’t as good. We pass on higher rates to our tuktuk owners for short term rentals.

 

What happens if my tuktuk gets stolen?

Tuktuk theft is extremely rare in Sri Lanka/India. If your tuktuk does get stolen, you will be covered by our insurance policy (so long as the vehicle isn’t stolen using your set of keys).

 

What happens if my accessories get stolen?

We will ask you to cover the cost of any accessories that are lost or stolen. They aren’t worth too much, with the exception of the tuktuk keys, which cost US$75 to replace.

 

Do I need to pay in advance to secure my booking?

Yes. In line with our social business model, we need your payment to be confirmed before we can commit to renting your tuktuk from one of our incredible local suppliers.

 

Do I get a refund if I need to cancel?

Please refer to our Rental Terms Summary for cancellation information.

 

Do you accept credit card?

Yes! You can pay through our secure credit card payment gateway (Stripe) or through PayPal. If you want to pay via credit card through PayPal, proceed to the PayPal payment page, then select ‘Pay by Credit Card’ down the bottom (see image below). Note: this functionality is not available in all countries.

 

I want to take the train between Kandy and Nuwara Eliya. Is this possible with my tuktuk?

Yes! We have a contact who can drive your tuktuk in either direction between Kandy and Nuwara Eliya while you take the famous train trip. Get in touch with us when you book to arrange this. Train tickets also book out well in advance, so make sure you get your ticket early!